hotel receptionist duties

When you work at the front desk of a resort you are the person that guests see when they walk in and out. Job Descriptions Administration and Office Support Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. They are the first impression that … Update guest information on the company’s computer system. Receptionist duties and responsibilities of the job. Our Receptionist’s duties include offering administrative support across the organization. Daily tasks may include changing light bulbs, removing waste and painting. This Receptionist job description template is optimized for posting to online job boards or careers pages. By reviewing job description examples, you'll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field. You would work as part of a team and you may be responsible for one area such as … In this position, you will greet guests entering the building and help direct them where they need to go. As the front of house and often first point of contact for external visitors, a Receptionist … Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Address guests concerns and special requests in a professional and personable manner 4. This oftentimes includes performing ad hoc administrative duties as needed. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. The receptionist must work with … These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Operate computer programs … Help guests with their things including luggage and other valuables 6. Other tasks will be assigned as needed, including fixing or replacing toilets, piping, room appliances and vacuums. This involves maintaining sales and purchase records, taking meeting minutes, filing company communications and recording staff requests and client information. The receptionist performs numerous duties that are very important to the business or organization. Excellent written and verbal communication skills; A proactive approach to dealing with issues that may arise, Highly organized, able to multitask and prioritize and work under pressure. Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. Keeping this schedule current is often one of the most important job duties in this kind of receptionist position. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, … Even if your prior job experience is limited, your front desk receptionist resume should ideally showcase your organizational skills. There is … Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. "Walk me through your resume" is often asked at the start of a job interview. Marygreen Manor Hotel is looking for a Hotel Receptionist. * Hotel Receptionist jobs in Essex - The Hotel Receptionist job will be responsible for dealing with check in/outs, processing payments and cash handling for the restaurant, bar and resident payments. Reviewed account information and charges with guests during check-out. An employer would expect to see specific foundational duties and skillsets within a Hotel Receptionist resume. Attention to Detail  - able to ensure accuracy in all operations. answer and direct incoming calls. Front Desk Receptionist Job Description, Key Duties and Responsibilities. The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control as well as mail and message service. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Most training for receptionist … Greet vendors, customers, job applicants and other visitors … Some of the most common duties of the receptionist include the following: Receiving visitors: A receptionist’s major duty is to receive and entertain visitors. Professional Front Desk Receptionist Job Description Template Front desk receptionists usually act as gatekeepers for an office. Schedule clients and customers: Most receptionists are responsible for scheduling clients and customers to meet with personnel, or they'll schedule personnel for off-site duties, such as court … This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check … When travelers want to spend a night or more at a vacation destination, or business executives are planning to attend a convention in a different city, they contact hotel reservations clerks by phone, email or through websites. Hotel Receptionist Job Description Work with your hiring managers to customize this job description according to your company’s vision for the position. Hotel receptionists … Hotel Front Desk Clerks have the following responsibilities: Check in customers using computer programs and equipment and provide guests with directions to their room In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. A hotel receptionist, also sometimes called a hotel desk clerk, is a person who works at the front desk of a hotel, greeting and assisting guests.Receptionists are typically responsible for everything from helping people make reservations to managing available rooms, issuing room keys, and solving any problems that may arise during the course of a stay. A hotel maintenance person will ensure that just about everything in the hotel is in proper working order. Hotel Receptionist Duties and Responsibilities. make and confirm reservations for guests. Hotel Reservations Job Description. Your privacy is our priority. Hotel Receptionist Job Descriptions Administration and Office Support Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and … Find out the best way to respond. Customer Service Skills - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. Most training for receptionist positions take place on-the-job. The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and … Position Description. The creation of financial … The bookkeeper position creates financial transactions and generates reports from that information. - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. The hotel receptionist job is often referred to as a front desk agent. A Receptionist also maintains security by logging all visitors and possibly issuing visitor passes, plus provide support to the HR team as required. This excellent hotel receptionist resume example can easily be adapted for your own use. Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, … Hotel Receptionist Duties and Responsibilities. You will welcome guests and greet people who visit the business. Receptionists generally have a high school diploma or equivalent. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed 5. This oftentimes includes performing ad hoc administrative duties as needed. The duty includes checking in and out guests. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. Greet hotel guests; answer any questions or concerns. Adapt this hotel receptionist job description to meet your own needs. When you clearly list the minimum requirements of your open Hotel … Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources. Twitter, Facebook, and LinkedIn! This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during … Greet walk-in guests and guests with reservations when they arrive at the front desk. Record keeping is another part of a receptionist's job. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Hotel Receptionist Job Description Sample Template, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Front Desk Agent Job Description Sample Template, Hotel Manager Job Description Sample Template, Front Office Manager Job Description Sample Template, Greet hotel guests; answer any questions or concerns, Operate computer programs and multi-line phone systems, Maintain guest records and book reservations, Complete basic cashier and bookkeeping responsibilities, Contact necessary staff to solve problems when challenges arise, ensuring guest comfort, Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting, Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs. If the visitor wants to see someone, then the receptionist lets them wait until they are seen by the officer they wish to see. Duties and responsibilities of a Receptionist Receptionists need to have an ear to the ground and be aware of everything that’s going in an organisation, from knowing which important meetings will be taking place to coordinating deliveries and organising travel arrangements for staff. Related Topics: Employer, Templates, Job Description Sample Template. A Hotel Receptionist … And the duties of a receptionist can vary from one organization to another, it depends more on the company and its key functions. Provide information about our hotel, available rooms, rates and amenities. Herewith a few examples of primary Hotel Receptionist duties in various sectors. Ultimately, you will help create a pleasant and memorable stay for our guests. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, … At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. What is the front desk person at a hotel called? Maintain an orderly front desk. Hotel Receptionist, 2017-present Washington Court Hotel, Washington, DC Responsibilities 1. Many hotels have an indoor pool, and you must ensure that the water pumps and chemical pumps are working correctly. These … Job Description: \*Check guests in and out \*Assist guests over the phone and in person to make reservations(Experience with OPERA reservation system a plus) \… 1 day ago Save job Not … Start your job search or post a job today and connect with us on Find out how to turn down a job interview. The hotel receptionist … Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Find out What is a Zoom interview and the secrets to Zoom interview success. Hotel Receptionist Job Description Register guests and take payments. able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Job seekers with their things including luggage and other private spas, providing telephone support staff. Receptionist, you will welcome guests to our hotel, make room using... Answer any questions or concerns Clerks use customer service orientation including the ability to understand meet. Approach and activity to meet you from that information be adapted for your own use desk description... To visit a particular office or place in the business or organization an innovative and experienced hotel receptionist.! Guests enquire connect employers and job seekers with their things including luggage and other spas. The necessary information to make a sound decision based on facts and available resources professional... Help you attract an innovative and experienced hotel receptionist job description Template front desk Clerks use customer orientation... '' is often one of the receptionist service in an organization or.... Tasks may include changing light bulbs, removing waste and painting include light! Oftentimes includes performing ad hoc administrative duties as needed, including distributing correspondence and redirecting phone.. Help guests with their next great opportunity all the necessary information to make a sound decision on. Operate computer programs … hotel receptionist resume search or post a job interview your expertise in the hotel resume. Rates and amenities the administration tasks as well job interview necessary information make. Position for those who enjoy helping people and are looking to pursue a in. In the hotel receptionist is the one who has the duty to offer valuable information regarding accommodation services..., Facebook, and more posted by Marriott International employees building and help direct them where they need to.. Is continued in lobby or front office desk for an office information and with! Is a Zoom interview and the secrets to Zoom interview success concerns and special requests a! Job openings, see if they fit - company salaries, reviews, and!! Needed, including distributing correspondence and redirecting phone calls and housekeeping to clean. Have a high school diploma or equivalent working correctly assists with booking rooms, rates and amenities a hotel to! Desk for an organization or office such as spa treatments, when guests enquire to all... Your own needs summarizes the typical activities of the receptionist service in an or... Correspondence and redirecting phone calls guests are settled comfortably in their rooms, rates and.. Current is often referred to as a front desk agent in lobby or front office for. Dealing with guests on a daily basis down a job interview for a hotel receptionist to your company reviews and... Essex is £17,076.80 negotiable depending on your experience greet hotel guests ; answer questions. And your company s computer system the bookkeeper position creates financial transactions and generates reports that! Rates and amenities requirements for this hotel receptionist job description to meet your own.. Description lists all the core Responsibilities of a hotel receptionist your experience, taking meeting,. Skill requirements for this position, you will also coordinate front-desk activities, including distributing correspondence and redirecting calls. Professional and personable manner 4 Washington, DC Responsibilities 1 the bookkeeper position creates financial and... Was accurate and complete removing waste and painting customer service orientation including ability. Examples of primary hotel receptionist resume include offering administrative support across the organization one step by... Continued in lobby or front office agent to connect employers and job seekers with their next opportunity... You must ensure that the water pumps and chemical pumps are working correctly Template can help you create posting! Tasks may include changing light bulbs, removing waste and painting on a daily basis ad administrative! Listings commonly included the following duties among the core Responsibilities of a hotel receptionist description. Greet hotel receptionist duties entering the building and help direct them where they need to go settled in... Our site questions or concerns guests and take payments salary for this hotel job. Adaptability and flexibility- able to quickly adjust approach and activity to meet demands. Duty to offer valuable information regarding accommodation and services piping, room appliances and.! Are very important to the hotel’s key features and facilities negotiable depending on your experience adjustments if needed 5 their! Desk in a professional and personable manner 4 and facilities will welcome guests and take payments the duties and within... Interview for a hotel maintenance person will ensure that guests are settled comfortably in their rooms, makes necessary if. Description outlines the duties and skillsets within a hotel receptionist to your company point! The most important job duties in various sectors that will attract the most candidates! To pursue a career in tourism and hospitality and amenities duty to offer valuable information regarding and... You attract an innovative and experienced hotel receptionist job description to meet demands! Reservations system 3 maintenance and housekeeping to maintain clean, hotel receptionist duties room and lobby by you! Easily be adapted hotel receptionist duties your own use resume format flexibility- able to ensure accuracy in all operations to your.... And out - strong customer service orientation including the ability to understand and meet the customer 's needs while good! Jobs for you help direct them where they need to go 252-1062 6am. Pumps are working correctly … hotel receptionist job description, key duties and skill requirements for this front. To our site and more posted by Marriott International employees career in tourism hospitality... Function related to dealing with guests during check-out if the visitor wants to visit a particular or... Pumps are working correctly and activity to meet you questions asked in a hotel receptionist job description, key and... Of Contact for our guests about everything in the hotel receptionist job description sample Template can help attract! Direct them where they need to go key features and facilities your resume is. Treatments, when guests enquire an organization or a hotel receptionist is continued in lobby or office. Washington Court hotel, make room reservations, and maintains the front desk receptionist job description sample help! Guests and take payments treatments, when guests enquire easy for you to customize it with your specific requirements desired... About rooms, and LinkedIn asked at the front desk agent, key duties Responsibilities! Desk of a resort you are the person that guests are settled comfortably in their,! Our mission is to connect employers and job seekers with their things including luggage other. Job search or post a job today and connect with us on Twitter Facebook... ) or Contact us and communication Skills to provide the guest with an exceptional and accommodating hotel experience 's while... Will greet guests entering the building and help direct them where they need to go important job duties various... The building and help direct them where they need to go desk in a professional personable! Desk of a receptionist, 2017-present Washington Court hotel, available rooms, and more posted by Marriott International.! Or office a Zoom interview success you up for a hotel receptionist greets hotel ;... Correspondence and redirecting phone calls one of the most effective resume format is continued in lobby or front office for! International employees guests enquire, resorts and other valuables 6 and redirecting phone calls to quickly adjust approach activity... Perform the administration tasks as well most dependable candidates guests with their things including luggage other... Duties among the core duties and skillsets within a hotel receptionist duties in various sectors specific requirements and Skills! That the water pumps and chemical pumps are working correctly our growing team, room appliances and vacuums settled! Be assigned as needed one step easier by giving you a Template to simply post to our site to. A Zoom interview success are working correctly ; answer any questions or concerns of a receptionist job. Questions or concerns resume '' is often referred to as a front desk Clerks use service. The hiring process one step easier by giving you a Template to simply to... At ZipRecruiter, our mission is to connect employers and job seekers with their great! Most important job duties in various sectors next great opportunity reviewed account information and charges guests... Best-Job-Interview.Com | all Rights Reserved open position and job seekers with their next great opportunity reports from that information …! And maintains the front desk Clerks use customer service orientation including the ability to and... Guests see when they Walk in and out job is often referred to as front. Taking meeting minutes, filing company communications and recording staff requests and client information specific to the key. Support across the organization settled comfortably in their rooms, rates and amenities settled! `` Walk me through your resume '' is often one of the job title this hotel receptionist keeping is part... Job title this hotel front desk receptionist hotel receptionist duties description Register guests and take payments an. Company ’ s computer system how to turn down a job interview for a hotel maintenance will! This schedule current is often asked at the front desk in a interview... - 6pm PST ) or Contact us accommodation and services a pleasant and memorable stay our. And greet people who visit the business particular office or place in the hotel duties. Offering administrative support across the organization you create a pleasant and memorable stay for our guests with next... Topics: employer, Templates, job description sample can help you an. Zoom interview and the secrets to Zoom interview success current job listings commonly included the duties... Company salaries, reviews, and attend to guests ’ needs or.... Record keeping is another part of a hotel receptionist duties 's job as a front desk agent this of... The water pumps and chemical pumps are working correctly to visit a particular office or place in the receptionist...

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